Q) What are your business hours?
A) Our business hours are as follows: 9:00am to 6:00pm (Monday to Friday) and 9:00am to 5:00pm (Saturday). You may still send an email to our online store at email@example.com office hours; however, they will only be handled the next working day.
Q) How long does it take for the products to reach my doorstep after order confirmation?
A) Once your order has been confirmed, we will process and mail out to our respective couriers within 7 working days. The couriers will then deliver the respective products to you. You may refer to our respective couriers to check on the estimated delivery time for your country. We do not hold responsibility for delivery delays caused by the courier services.
Q) How can I tell if an item is in stock?
A) We will only display in-stock items on our online store. However, as our inventory is moving fast every day, if you wish to purchase any product, kindly email us at firstname.lastname@example.org to check the stock availability to avoid disappointment. We do not hold responsibility should there be any error or omission in any information on our website.
Q) My helmet/apparels does not fit even though I followed your size guide.
A) You may request for an exchange by sending an email to email@example.com. Please refer to our Terms and Conditions page for more details regarding item exchanges.
Chong Aik International Pte Ltd is specialized in motorcycle spare parts, accessories, protection gears, and, genuine parts for Honda, Suzuki, Yamaha, Kymco, and TVS. The company was established in 1994. Till now, we are constantly being appointed as an official Distributor for many international brands.